The information that we need for these purposes is known as your “personal data”. This may include your name, home address, business address, email address, telephone and other contact numbers and financial information. We collect this in several different ways. For example, you may provide this data to us directly online or over the telephone, or when corresponding with us by email or letter.
Where appropriate we voice record our customer interactions, therefore any information captured via this medium will automatically be stored, for training and monitoring purposes.
Please also be advised that when you visit this website, cookies will be used to collect information about you such as your Internet Protocol (IP) address which connects your computer or mobile device to the Internet, and information about your visit such as the pages you viewed or searched for, pages response times, download errors etc. We do this so that we can measure our website’s performance and make improvements in the future. Cookies are also used to enhance this website’s functionality and personalisation, which includes sharing data with third party organisations. You can control this by adjusting your cookies settings.
We use the data collected from you for the specific purposes listed above.
This privacy notice, together with our Cookies Policy, fulfils our obligation to tell you about the ways in which we use your information as a result of you using this website.
You have the right to ask us for a copy of any personal data that we hold about you. This is known as a “Subject Access Request”. Except in exceptional circumstances (which we would discuss and agree with you in advance), you can obtain this information at no cost. We will send you a copy of the information within 30 days of your request. To make Subject Access Request, please email our Data Protection Officer at DataProtectionOfficer@thermeon.com.
If any of the information that we hold about you is inaccurate, you can either: Contact us on +44 (0) 1293 864 300 Email us at DataProtectionOfficer@thermeon.com Or write to us at: Thermeon Limited, Vantage House, Mid Street, South Nutfield RH1 4JY United Kingdom
You can ask that we erase all personal information that we hold about you. Where it is appropriate that we comply, your request will be fully actioned within 30 days.
You have the right to object to: The continued use of your data for any purpose for which consent is identified as the lawful basis for processing i.e. you have the right to withdraw your consent at any time.
If you wish us to restrict the use of your data because (i) you think it is inaccurate but this will take time to validate, (ii) you believe our data processing is unlawful but you do not want your data erased, (iii) you wish to object to the processing of your data, but we have yet to determine whether this is appropriate, please contact us using one of the methods described above.
If you would like to object to automated decision making without any individual involvement, and to the profiling of your data, please contact us using one of the methods described above.
Thermeon Limited is not aware of any justifiable reasons that would constitute a legitimate reason for objecting or complaining about the way we process or control information.
Thermeon Limited will typically retain information for a minimum period of six years. This is due to regulatory reasons and to ensure our business records are adequate to satisfy all regulatory authorities.
None of the information that we collect, process or store as a result of this website is transferred outside of the European Economic Area (EEA). This includes information that is exchanged with any third-party organisation as described above.
Thermeon Limited takes our responsibilities for data privacy and security extremely seriously. For that reason, we have published our Information Security Policy on the website so that you can see precisely the lengths we go to in ensuring the highest possible protection for our staff, our clients and their customers.
You can also contact our Data Protection Officer if you have any concerns or complaints about the ways in which your personal data has been handled as a result of you using this website.
Alternatively, you have the right to lodge a complaint with the Information Commissioner’s Office who may be contacted at Wycliffe House, Water Lane, Wilmslow SK9 5AF or https://ico.org.uk.