Chris joined the Thermeon team in 2017 as Operations Director and took the role of Managing director the following year. With 30 years experience in delivering IT solutions and strategy, largely within the Travel & Tourism sector, Chris brings a wealth of technology experience to Thermeon. His two main focuses are:
Gareth has been with Thermeon since 1999 and is responsible for technical strategy across the organisation. He has worked with passion to innovate new products and services and since his appointment as Technical Director of Europe in 2007; focusing on building the technical department centring around motivation and culture. Gareth continues to drive products and architecture, and still enjoys creating elegant solutions to deliver tangible benefits.
Client Services Director
Rachel leads Thermeon’s customer support team, based in the UK, US and Australia. She is focussed on providing a high level of responsiveness and quality support, in line with agreed SLAs and customer expectations.
Rachel began working in IT Service Management over 15 years ago, firstly in the public sector, before moving to the London Insurance Market, and most recently for a Cisco Gold partner. Her experience is with leading global teams and supporting customers'' business critical services in line with industry best practices.
Software Development Director
Doug has been with Thermeon since 1984 when the company just had five clients. As the company’s first customer support employee, Doug utilised his skills in Adult Education to create a vital link between clients and programmers; allowing a smooth flow of communication throughout the support and development process.
Doug’s versatile role at Thermeon has also seen him act as lead trainer, documentation writer, relationship manager for major US clients and Product Manager. Doug now manages all of our operations in the US.
IT Operations Director
Geoff leads the global IT Operations team, working closely with the Customer Support and Development departments who, together, work hard delivering on new projects and ensuring well maintained and stable platforms for Thermeon and customers alike.
Geoff joined Thermeon in 2018 as IT Operations Manager. After more than two decades in IT related management roles, Geoff brings with him a wide range of technical expertise of infrastructure and software development, along with extensive experience in successful project and programme delivery.
Business Development Manager EMEA
Matilda joined Thermeon in 2017 as the Business Development Manager for EMEA; responsible for Client Relationships and Business Development. With over 20 years’ experience in the industry, she started her career in car rental at the front counter and progressed onto system support, training, system design, implementations, system enhancement to vendor management.
Matilda has gained extensive experience through global franchises implementations and front counter systems and specialises in car rental processes, procedures and systems design. She spent over 15 years as Car rental system manager with Europcar Ireland where her key responsibilities included aligning the system processes to the business processes with a focus on design and implementation of rental systems developments to improve business operations.
Online Distribution Manager
Naomi first joined Thermeon in 2009 as part of our dedicated support team. For the last 5 years, she has devoted the majority of her time developing and enhancing relationships with our online partners and Brokers. In 2019 she joined the Thermeon management team with a focus of maximising these important reservation channels on behalf of our ever-expanding client base and online partner network.
Naomi brings a wealth of experience within the online distribution sector. Using her extensive and in-depth knowledge of Thermeons APIs, Broker Applications, the Car Rental industry and contacts within the OTA and Broker sectors, she can maximise any Reservation channel opportunity for you.